Schedule Service

Drop off or book an appointment — we answer the phone, not a call center.

Typical callback: under 15 minutes (business hours)

Prefer to talk?

(713) 555-0456
Mon–Fri
7:00 AM – 6:00 PM
Saturday
8:00 AM – 2:00 PM
Sunday
Closed

Emergencies: 24/7 — call, don't wait

service@precisionautoworks.com
N

5821 Westheimer Rd

Houston, TX

Service areas

  • The Heights
  • Montrose
  • Midtown
  • Bellaire
  • Galleria / Uptown
  • Spring Branch
  • Memorial
  • Katy
  • Sugar Land
  • Pearland

01 / Answers

Common questions about service

Q.01What warranty do you offer on repairs?

Every repair is backed by our 3-year / 36,000-mile warranty on parts and labor — whichever comes first. If anything we repaired fails under normal driving conditions within that window, we fix it at no charge. We use that standard because we stand behind every job, not because we have to advertise it.

Q.02How much does a diagnostic visit cost?

Engine diagnostics run $80–$150 depending on complexity. That covers a full OBD-II scan, live-data analysis, and a written DTC report with photos. If you approve the repair, the diagnostic fee is credited toward the total — you are not paying twice. If you decline, you keep the report and owe only the diagnostic fee.

Q.03Do you work on all makes and models?

Yes — domestic and import, including Honda, Toyota, BMW, Mercedes, Audi, Ford, Chevy, Nissan, and more. We have manufacturer-specific software and factory scan tools for most European and Japanese marques. If you are unsure whether we handle your vehicle, call and we will tell you directly.

Q.04Can I get same-day service?

Oil changes, brake jobs, battery replacements, tire rotations, and most minor electrical repairs are typically done same day. Larger jobs — engine or transmission work, timing belt replacement — usually take 1–2 business days depending on parts availability. We tell you upfront, not after the car is already on the lift.

Q.05What is a digital photo inspection?

Every vehicle we service gets a multi-point inspection documented with photos and short video clips. Angela sends the report to your phone before recommending any repair. You see the actual pad thickness, the exact rotor surface, the battery state-of-charge reading. Nothing is described vaguely — you see what we see.

Q.06How do your prices compare to dealerships?

Our labor rates are typically 30–50% lower than dealer rates. We use OEM or OEM-equivalent parts and the same factory diagnostic equipment dealerships use. The difference is overhead, not quality. On a brake job or AC repair, the savings are real and the warranty is the same.

Q.07Do you offer loaner vehicles?

Yes. We keep a small fleet of loaners for customers whose repairs run more than a few hours. Let Angela know when you schedule so we can reserve one. Same-day turnaround on most repairs means you often do not need it, but it is there when you do.

Q.08My AC stopped working — how bad is it?

AC failure ranges from a $15 O-ring to a $1,500 compressor. The honest answer requires a pressure test and a borescope inspection before anyone quotes you a number. Houston AC loads are severe — a 130°F cabin temperature stresses every seal and fitting. Ray will tell you exactly what failed and why before we order a single part.

Q.09Should I worry about buying a used car after a Houston flood?

Yes. Houston's flooding history means flood-titled vehicles circulate heavily in the used-car market. Our pre-purchase inspection specifically checks for saltwater intrusion in the ECU, corrosion under the carpet, watermarks in the seatbelt housings, and irregular rust patterns on the frame. We have caught flood cars that a dealership certified clean.

Q.10Do I need an appointment?

Appointments are recommended to guarantee same-day service, especially Monday mornings and Friday afternoons. We do take walk-ins when the schedule allows — call ahead and we will tell you honestly whether the bay is open. You can book online or text us at the shop number.

Precision Auto Works

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